When I was a manager for BannerHealth, I went to classes on how to be a good manager. Did you know seventy-five per cent of employees that leave a job do so because of poor management?
I’ve left at least three nursing positions because of my manager, including BannerHealth. As it turns out, Banner wasn’t as interested in being a good employer as they claimed to be.
My first horrible boss was Marj. She was my manager during the years Lea was so very ill, and I was working at the Minneapolis VAMC. Lea and I learned an interesting thing during that time period. During a time of crisis, you find out who your friends are. During a time of extended crisis, you find out who your real friends are.
Marj was understanding with our situation at first, and she was even very supportive. Then she became less understanding, then she became a bitch.
There were two In-patient psych units at the MVAMC. 1K &1L. Marj managed 1L. Kevin, the guy that would eventually make a baby with Sue Severson, was the manager of 1K. Marj called me into her office around the time of Lea’s fourth, and worst, major surgery to talk to me about my attendance.
“You’ve been missing a lot of work lately.”
“My wife is in the hospital fighting for her life. I think I’d almost be expected to be missing a lot of work under those circumstances.”
“Well, this has been going on for quite a while…”
“And you think I somehow missed that?” I asked.
“No, that’s not what I’m saying. I’ve had to cover for you, a lot. I’ve had to use float nurses and PRN staff when you’re not here.”
“Yeah, well, you know, that’s your job.” I replied. “Right now, my job is to be with my wife, but if it’s any consolation to you, she may not survive this time, and you won’t have to cover for me anymore.”
That’s when Marj started crying. If there’s anyone in this office that should be crying, it’s me, I thought. But I gave Marj a hug and told her to hang in there, she was doing a good job.
She had her boss, Mary Erdman, talk to me after that. I would end up writing them both up and pissing them off forever in the process. I would eventually transfer to 1K and live long and prosper under Kevin’s management. Mary Erdman was also Kevin’s boss, but he never asked her for help in managing me, so she became a non-factor in my life after that.
There’s a lot more to this story. We’ll be back.
Lea and I moved to Arizona in October of 2007. My first job in Phoenix was working for Maricopa Integrated Healthcare Services, or as it’s commonly called, the County. My boss at the County was Karen Swine, I mean Stein. She was an unpleasant woman that wore clothes about two sizes too small for her, which may have had a lot to do with her unpleasantness.
Karen and I never got along. She thought I was the Know-It-All new guy, so… Hey, we did agree on something after all! Who knew?
Karen didn’t like my methods, not that she would’ve known anything about them if it weren’t for the day shift nurses. The day shift nurses spent what seemed to me to be an inordinate amount of time tattling to Karen about me instead of actually doing their jobs.
I worked the evening shift at the County, and my crew would spend the first two hours of every shift getting the unit settled down and establishing a semblance of peace. The patients on our unit used to give the evening shift crew a standing ovation when we walked in. The day shift nurses hated us.
Karen and I had brief chats in passing, until the day she called me into her office. I had been at the County roughly six months. She asked me to explain why I did whatever it was I had done–something related to de-escalating a patient, I think. I started to explain —
“That’s not what I heard.” she interrupted.
“Yeah, well, that’s why I’m telling you what really happened.”
“That’s not what I heard.” she said once more. You know, she did kind of look like a pig that had learned to stand on its hind legs and wear makeup.
“You’re not interested in what I have to say, are you?”
“Not really,” she kind of oinked. I got up and opened the door of her pen, I mean office. “I’m not done–”
“I am.” I handed in my two week notice, and moved on. Next stop, Banner Del E Webb Medical Center.
I loved my boss at Del Webb. Jane Stevenson, you’re the sweetest boss I ever had. BannerHealth had just acquired the Boswell and Del Webb hospitals in Sun City and Sun City West. FYI: BannerHealth is the second largest employer in Arizona. Walmart is Number One.
I started out as a staff nurse at Del Webb, but Banner wanted a lot of middle management people. Jane asked me if was would be interested in one of the clinical manager positions. I pulled a quarter out of my pocket, flipped it in the air, and said, “Yep.”
All was well at Del Webb until the second year of Banner’s ownership, and then Banner showed its ugly side. In something like unto a Nazi blitzkrieg, Banner started firing all the managers that had been in place before they bought the Boswell and Del Webb hospitals.
My darling boss had lost her husband about a month before this happened. He had a heart attack and died quite suddenly and totally unexpectedly. Jane was probably still in the Denial Stage of the Grief/Loss process, when the Banner Nazis attacked.
What they did to her is a sin in every organized religion, including Atheism. All they had to do was terminate her–bullet to the head, get it over with. They didn’t need to eviscerate her and eat her liver in front of her before she bled out.
I knew I was next after Jane’s departure. My new manager was very cordial, and assured me I was welcome to stay as long as I wanted. Would I like some Kool-Aid?
I goddamn near jumped out of her window, and her office was on the fourth floor.
The rest of my Arizona bosses have been okay, though I probably would’ve left Aurora if I hadn’t retired. That place was getting kind of kooky…
Management. It can make or break a place. And even if their expressed purpose isn’t to make your work life miserable, that’s probably what they’ll end up doing anyway. It’s the people you work with on a day in, day out basis that truly make the most difference in the workplace environment. They will likely be the greatest factor in whether you stay or leave at any job you have.