Horrible Bosses, Part II

I’m struggling to figure out how to start this installment of my blog. Maybe if I acknowledge that, I can get started.

My lovely supermodel wife was in the hospital recovering from her fourth, and most devastating surgery of the five surgeries she would have in that time period.

My mother-in-law had died on the table in the Operating Room. Lea’s dad and her sister, Leslie, were using my house as their headquarters to contact their family to inform everyone about Wanda’s passing, and plan her funeral.

I can’t remember exactly how I ended up being chosen to write her eulogy…  It might have been because of all the things I said about her when we went to see her body the night she died. Dave was touched, and may have asked me to say something at her memorial service. I would spend a few days camped in front of my computer monitor, writing and editing and rewriting what I wanted to say.

My boss and her boss, Marj and Mary, had done the unthinkable. They had questioned whether I really needed to take a week off after the sudden death of my mother-in-law.

And that’s how this story gets started.

* * * *

I wasn’t particularly close to anyone in Lea’s family at that time. Her parents lived almost two thousand miles away. I hadn’t actually seen them in person more than a handful of times. I liked Wanda, she was a sweet gal. Dave was a difficult guy to like. Even the people that knew him best agreed on that.

This was my first time meeting Lea’s sister and her husband. She didn’t come to our wedding, she didn’t approve of Lea marrying a man she had known less than six months. Leslie and Lea were as different as two sisters could be. I didn’t quite know what to think of her the first time we met. But I really liked her husband. Bill was a really sweet guy, and he had a great sense of humor. We became friends almost immediately.

The relatives started arriving. They dropped by the house to see Dave and Leslie and Bill.

Shirley, Dave’s sister. Pat, Wanda’s sister. Gene, Dave’s brother. And Joan, Gene’s wife. I met them all and listened to their stories about Wanda. And that’s how I learned about her life and what kind of woman she was. And those stories would become the eulogy I wrote.

I focused on that, but in the back of my mind I started writing another paper. One that would take my horrible boss and her even more horrible boss out at the knees.

I split time that week between my house and Fairview Medical Center. Lea’s fourth surgery had resulted in the removal of all of her colon, and about ten feet of her small bowel as well. And there was one more thing. She had an ileostomy with an external pouch.

My lovely supermodel wife was devastated.

It was a difficult time for us. Lea was reluctant to tell me the result of her surgery. She was distant and distracted. I attributed her response to the death of her mother. I knew I would’ve been distraught if my mother had died. Her surgeon had informed me about the results of Surgery #4, so I wasn’t completely in the dark about what had got happened.

I spent hours at the hospital, saying nothing, watching my wife sleep. She slept more after that surgery than any of the others. I had many whispered conversations with her nurses and the visitors that dropped in to see her.

It was maybe toward the middle of the week that she told me she had an ileostomy. Tears rolled down her face like rain. I think I asked her what took her so long to tell me.

“I was afraid you wouldn’t think of me as a whole person anymore.”

“Honey, if wanted someone who was all there, I never would’ve married you.”

Sometimes, a guy just has to reassure his wife.

* * * *

Lea’s doctor had to write an order for a pass so Lea could go to her mother’s funeral service on Friday. I brought an outfit she requested to the hospital. It was probably the first time she’d worn something besides an hospital gown in a month.

Wanda’s service was held at a funeral home. Dave wasn’t a big believer in God. He never went to church, and he wasn’t about to start now.

Bill had also been selected to say a few words at Wanda’s service. The gist of his words was knowing when you’ve had enough and when to say when. And that was one of Wanda’s graces. She knew when she’d had enough.

And then I took the podium.

I first met David and Wanda the day before Lea and I got married in 1988. I got the impression on our wedding day that Wanda was quite a character, but it wasn’t until the first Saturday after we were married that I truly realized how much of a character Wanda was. And that was when the telephone rang at 6:00 AM.

Lea says she has been trying unsuccessfully for 22 years to get her mother to call her at a later hour. Lea’s sister, Leslie, had been lobbying for 30 years. It’s a certainty that what the two of them couldn’t achieve in a combined 52 years, I wasn’t going to change in the 6 years that I knew Wanda. Dave and I were talking the other day and he said, “The girls are really going to miss their mother calling them on Saturday morning.” I think I can speak for Leslie and Lea when I say, “Dave, if you want to call us at 6:00 AM on Saturday morning, please pick up the phone and give us a call.”

Speaking only for myself, I’d like to point out that 8:00 AM is a very fine hour. 9:00 AM is a good hour, also. Seriously Dave; anytime, any day, you want to call, call us. Any time.

I remember the trip Lea and I took to Harlingen, TX a couple years ago to see her parents. You can practically spit into Mexico from their mailbox, so of course we took a trip to one of the border towns nearby. Dave and I found we aren’t very good at haggling with the street vendors in Mexico. I’d see something I like and ask how much it cost and the vendor would say, “$50.00.” And I’d say, “Okay.” Wanda came to my rescue. And she was a tough negotiator, so Dave and I did the only sensible thing we could do under the circumstances. We left the shopping to Wanda and Lea, and we went to go have a few beers.

Another story I have of Wanda is one that Dave told me recently. When Dave and Wanda lived up here in Minnesota, they had season tickets to the Vikings games. Back then, the Vikings played football outdoors at Metropolitan Stadium. It was out in the elements, and football was football. The players got their uniforms dirty and everything. Also back then, the fans would have tailgate parties out at the Met, set up their barbecues an partied in the parking lot at Met Stadium–did all that stuff that no one can do now that the Metrodome is here. After one of the games Dave and Wanda and their group had their tailgate party going, and there was another group or two not far away. Back then, some of the Viking players would stop in and have a beer and a burger with the fans, and a former Vikings wide receiver named Gene Washington was doing that with a group not far from where Dave and Wanda were at.

A crowd of young boys had gathered around Mr. Washington, hoping to get his autograph, but Mr. Washington wasn’t in an autograph signing mood. He told the kids to leave him alone. When Wanda saw that she went over to Mr. Washington and told him, “Those boys idolize you, you’re their hero. All they want from you is an autograph–You should be ashamed of yourself!” And I can just see Wanda doing that.

I won’t repeat Mr. Washington’s reply to Wanda, but needless to say he wasn’t very polite, nor did he sign any autographs for those boys.

I was probably the same age as some of those boys were when that incident happened. When I was a young boy I worshipped the Vikings, I watched all their games, I idolized the players. They were my heroes. And Gene Washington was one of my heroes. But I have a different hero now.

There’s a saying that goes, “When you’re Irish, you know that sooner or later the world’s going to break your heart.” And it is true. It is so true.

If there’s any consolation for those of us gathered here to remember Wanda, it is this: Heroes, true heroes, never die. Their actions, their deeds and their legacies live forever. 

It would be the first of the four eulogies I’ve done in my life. It was the most difficult public speech I had ever attempted. Only my dad’s eulogy would surpass it terms of personal heartache for me.

Lea returned to the hospital almost immediately after the service. I didn’t take her back–I think Gwen drove her–but I remember walking into her room when I got to the hospital after the meal. There’s always food after a funeral in Minnesota. Lea’s clothes were strewn on the floor. Lea never did that. I knew her suffering vastly surpassed mine. I was afraid this blow might be too much for her to take. She was asleep in bed, again. I folded her clothes and hung them in her closet, then sat down and watched her sleep.

But in my mind, I was writing the paper I would send to my Director of Nursing at the MVAMC. A paper that would more than even the score against the heartless bitches that were making my life miserable at work, and get them off my back.

It would be the greatest thing I ever wrote.

* * * *

There’s only problem I have with my greatest work of prose now. I can’t remember exactly what I wrote anymore, and I didn’t save a copy of it.

I know I outlined the situation regarding my wife’s lengthy illness, and the life and death situation it had become. And I was especially clear about what Marj and Mary had said after my mother-in-law died, and how she had travelled up to Minnesota from the bottom of Texas to see her daughter one last time.

I know I talked about the qualities of caring and compassion that nurses are endowed with, except when regarding our colleagues. That’s really all I wanted. I wanted to be treated with a little compassion, and I wanted my goddamn bosses to stop hitting me with a guilt trip every time I needed to take time off because my wife was in the hospital fighting for her life.

I think my write up was about five pages long. I returned to work to another stretch of nights. I put my paper into an intraoffice mailing envelope, and addressed it to the DON. I would hear from my co-workers about its effect.

The DON at the MVAMC was a gal named Betty Theis. She was a no-nonsense, tough as nails administrator. Steel wished it was made of Betty, and when she got angry, grown men had been known to start crying under her unrelenting gaze.

I really wish I could have been present when Betty summoned Marj and Mary to her office. My co-workers told me Marj looked like she had seen two ghosts when she returned to the unit, and closed the door to her office. Her eyes were red from crying when she left.

Marj called me into her office when I returned to working days.

“I know you’ve gone through a lot lately, and I haven’t been as supportive as I could.” That would be the closest thing to an apology I would receive from Marj. Mary would only speak to me one more time while she worked at the MVAMC, and it would not be an apology.

But it was what Marj said next that truly surprised me.

“I think you’re depressed and suicidal, and I’m sending you see an EAP counselor.” I think I may have started laughing at her, and at the very least, I had to have flashed her a smile of amusement. Of all the things I anticipated she might say, this was one thing I most certainly hadn’t expected.

Nurses might have a lots of duties and responsibilities, but no part of a my job description, or Marj’s for that matter, had anything to do with diagnosing anyone. I probably could have gotten her dumb ass fired for that remark, but that had never been part of my agenda.

So I went to the EAP Office to meet with my counselor. He met me at the door. He was a nice guy that had trouble believing I was the suicidal guy he was supposed to save.

“You drove here yourself? No one accompanied you? I heard you were an imminent suicide risk!”

“Yeah, that’s what I heard, too.”

I told my counselor my story. By the time I finished, I think he wanted to kill Marj.

“I don’t think you’re depressed, or suicidal. I think you’ve been through a lot of stress, for an extended period of time, and I think both you and your wife need some time to just take everything in so you can put your lives back together.”

I was hoping his recommendation would be for me to take a month off.

“Look. You won the battle. Don’t lose the war. Go back to work. Keep your head down, and I’d look for a new position if I were you. Your boss,” he said. “Is nuts!”

That guy gave me some good advice when I needed it most. The more I thought about Marj’s response, the more I started thinking maybe I should make getting her dumb ass fired part of my agenda.

But the last thing I needed at that time was to fight a war on a second front. I took his advice. I went back to work and kept my head down. I tried not to turn my back on my horrible boss, just in cases she had a knife in her hand.

And I took the first opportunity I had to apply for another pysch position at the MVAMC,. A staff nurse position opened up on the other psych unit, and I interviewed with Kevin. It would end up being the smartest career move I made at the VA, and once free of Marj, I would start to become a great psych nurse.

And more importantly, my wife would finally start getting better, and our lives together would finally begin to achieve some measure of balance.

But that would be in the future, and there would be plenty of challenges waiting for us to face. And one in particular that almost destroyed our marriage.

Why Management Tends to Suck and the General Relativity Theory of Guys

Back when I was contemplating getting my Master’s degree, I was going to do my thesis on Guys.

That’s so much crap even I can’t believe I wrote that.

I have never contemplated getting my Master’s. I’m pretty sure I’d rather got dead than go back to school. Hell, I’d probably rather write another book than go back to school. School was one of the reasons I decided to flee BannerHealth. One of the requirements of being a manager was having a degree, and I didn’t have any. Zero. Zip. Nada. None.

I graduated from a Diploma Nursing Program. I don’t even have an Associate’s degree.

And after my darling boss, Jane Stevenson, was eviscerated and terminated, I was pretty sure I was next in line, so that was a strong motivating factor as well. I think one of the reasons BannerHealth wanted me to disappear as a manager was because I was a guy.

Disclaimer: I am not a classic, stereotypical guy. I’m an atypical guy. I might be the only complex guy on the planet. My lovely supermodel wife says I’m way more complicated than she is, and I’m not sure that’s even remotely possible. However, neither am I sure a complex guy can exist outside of an Hollywood movie. For example, probably any movie starring Nicolas Cage.

Guys generally make lousy managers, in my opinion. Men, on the other hand, make much better managers. Believe it or not, there’s a big difference between Guys and Men.

The latest election is a perfect example. Donald Trump is a Guy. Barack Obama, and probably Hillary Clinton, are Men.

Guys tend to be the opposite of circumspect. When it comes to sharing their point of view, guys tend to shoot first and make friends later. Tact isn’t a tool most guys use a lots, if ever. Guys tend to react to any given situation, not respond. And there’s a huge difference between those two actions.

Shortly after I accepted the clinical manager position at Del E Webb, I told Jane that I was a lousy manager. I actually told her that more than once. I clarified my statements by adding I was an effective leader, but that didn’t make me a good manager.

This is how I believe leadership works: Good leaders lead by example, and I spent a lots of time modelling the behavior I wanted my staff to emulate. They knew all the medical stuff far better than I ever would. They didn’t need me to manage those situations, but they weren’t psych nurses. They had no idea how to manage crazy people.

I did.

Another thing a good leader does is support his/her people. Never make them work short, if you can avoid it. Help out where help is needed. I passed meds. I helped old ladies to the bathroom and back to bed. Serve and support, that was my focus. As a very last resort, I told them what to do.

I was a good leader.

Management is all about meetings and reports and paperwork, and I hated each of those things. In my humble opinion, they were an immense waste of time. As near as I could tell, if you ever wanted to make sure nothing ever got done, all you had to do was schedule a committee meeting to discuss changing something.

I was probably the worst manager in the hospital.

Case in point, the Falls Committee. As a manager, I was required to attend these things at least once a month. I had to explain to the Big Administration Bosses and Directors why any of the patients on the SAGE Units fell, and what I was going to do to prevent future falls. It was a torturous experience.

One disastrous month, we had twelve falls. Even I had to admit that was a lots of falls for one month. However…

“That’s an anomaly. We’ll go three or four months now without a fall and it’ll all balance out by the end of the year.” I said. Hard to believe as that might be, that’s a true statement.

“How do you account for this anomaly?”

“All of our patients are elderly. They’re sometimes confused. They think they can make it to the bathroom by themselves, and they slip on the floor and fall.”

“Your staff needs to be more attentive to the the needs of their patients.”

“My staff is incredibly attentive to the needs of our patients. That’s not the problem.”

“Then what is the problem?”

“The problem? My staff hasn’t figured out how to be in three places at once. Look, these are old people, with small bladders. If one of them says they have to go to the bathroom, all of them magically have to go to the bathroom at the same time.”

Seriously. When an old person tells you they have to pee, urine is already running down their legs. They’re like toddlers, only worse. A toddler doesn’t know any better.

“Maybe they could wait and take turns.”

“Yeah, that’d be nice, but it doesn’t work that way in reality. When they want to do something, they want to do it now. They’re old, and depressed, and cranky. And when they have to go to the bathroom, it’s a damn emergency. That’s another part of the problem, they all think they’re going to pee their pants, so they move too fast on those slippery floors. And they don’t want anyone telling them what to do. They’re seventy, going on three. And if you try to do that, they’ll barbecue you on the Satisfaction Survey. Look, SAGE was one of the pilot units for the latest fall prevention protocols. We’re already following the most current interventions in the hospital! My staff is doing everything they possibly can to keep all of our patients safe. This stuff just happens from time to time, trust me, it’ll all balance out.”

“Well, what would you suggest to ensure these falls don’t continue?”

“Beyond what we’re already doing?”

“Yes.”

“You could give me more CNA’s, and we could put everyone on 1:1 observation.”

Are you… serious?”

“Do you see me laughing?”

“Do you have any other ideas?”

“I suppose we could close the unit down for a couple months. We wouldn’t have any falls then…”

“Do you have anything…else…you’d like to add?”

Did I ever, but I doubted telling them what a bunch of stupid bitches I thought they were would accomplish anything.

“No. I think that’s sufficient.”

“Well, I think you’re being rude and sarcastic.”

* * * *

My first ex-work wife, Deb Goral, would’ve appreciated my candor, and she would’ve understood my rationale. That’s why she was such a great supervisor to work for. She looked out for her people.

Now that I ponder this deeper, Deb would’ve made a great guy.

As sad a truth as this is going to sound, Big Administrative Bosses and Directors in healthcare could care less about the well-being of their employees most of the time. They don’t exist to make anyone’s life easier. They’re far more interested in their next promotion and making money for themselves and their facilities.

It was after that committee meeting that I finally realized I needed to find another job.

* * * *

Back to my theory…  Bikers are guys. Mechanics are guys. The more blue collar the job, the greater likelihood of it being filled by a guy. Your plumber, the guy that exposes the crack of his ass every time he squats or bends over, is definitely a guy.

Guys are good with their hands. They’re not really deep thinkers, in fact, most guy brains aren’t properly wired for deep thought. There are always exceptions to this rule. I’m a guy, and I have gone deeper into the abyss of thought than I should have. I should’ve remembered my own rule about diving too deep.

After all, I don’t know how to swim.

Ever see a person of the masculine gender appear to be deep in thought, and then you asked what he was thinking about?

“Oh, nothing.”

That, is a guy response.

Guys, and men for that matter, have a Nothing Box inside their heads, and can spend seemingly vast amounts of time thinking about absolutely nothing.

And to clarify that a bit. We’re not thinking about nothing, exactly. Just nothing important.

Man, those ribs I ate last night were really good! I wish I had a truck like that…  Am I going bald? Whoa! Nice tits. Yep, I am totally going bald…

Seriously. We can think about tits for hours on end and nothing else. Unless those ribs were really, really good.

Guys are simple creatures; amoebas are probably more complex than the average guy. For example, most guys can’t correctly spell amoeba.

Men are a bit more complex than guys, if there’s such a thing as a complex man. I’m still not sure about this. I think men are far more confused than complex, but they say they’re complex because they think it makes them appear mysterious.

Men tend to become professors, doctors, layers and politicians. You know what? Men appear to be the root of all evil…  Bastards!

Men have aspirations, and plans, and they don’t let much of anything stand in their way. Guys have dreams, and they’re by and large content to dream. However, do not, under any circumstances try to destroy a guy’s dream. He will fuckin’ kill you.

That’s pretty much it. If you made it this far, I commend you. Thanks for hanging in there.

Okay, Mr Noble. I’m ready for my prize.

The Worst Week

October, 1994.

Lea was once again hospitalized at Fairview Medical Center. She had taken another turn for the worse. Abdominal Surgery Number Three had been in the summer of 1993. Ninety-five percent of her colon had been removed. Abdominal Surgery Number Four was on deck, and I was beginning to wonder what the endgame was going to be with this.

I mean, how much more of Lea’s gut were they thinking about removing? How much more could they remove?

It was early Monday morning, around mid-October. The phone rang at our house. It was my father-in-law, David Covington. He and his wife, Wanda, were living in San Benito, TX. They had retired down there years ago. Lea and I had visited them a year or two earlier during one of Lea’s periods of relative stability, all the way down at the bottom of Texas.

My father-in-law wasn’t an easy man to be around. He was a combat veteran of World War II and Korea. He had been wounded in each conflict, earning two Purple Hearts and a Bronze Star for bravery in battle. He had a short fuse on his temper, and tended to yell a lots of the time. Dave had one bitch of a case of PTSD that he had never sought treatment for.

My mother-in-law was on the fast track to sainthood, in my opinion, for staying with her husband as long as she did.

“Hi Mark. It’s Dave. Say, I just wanted to let you know Wanda’s in the hospital. She’s actually in the same hospital that your wife is in.”

It took me a moment to process that. I was working a stretch of Nights at the MVAMC, and the ringing phone had awakened me.

“Why is she in the hospital. In Minneapolis.” I said. I don’t think it sounded like a question.

“Oh, well, she wanted to see her baby girl, and that’s Lea, you know. So, we drove up here over the weekend. And when we got here, Wanda had a small heart attack. So she’s in Fairview Hospital, on the fourth floor.” Dave may have even chuckled.

Dave was fairly nonchalant about it, but he was like that. When he told me the story about how he earned his Bronze Star, he made it sound as though he had been walking through the park. Except he and his men were being chased by an army of Nazis. Through a minefield. And the Nazis were desperately trying to kill them.

It was no big deal then, and this was likewise no big deal. The doctors wanted to run a couple tests, but Wanda was okay. She was resting comfortably. He thought she’d be well enough to travel back to Texas by the end of the week.

“Let me jump in the shower. I’ll be there as soon as I can.”

I met Dave in Fairview’s main lobby. He had visited both his wife and his daughter; Lea knew her mother was in the hospital, two floors below her. Lea’s room was on the sixth floor. Dave hadn’t had any sleep. He wanted to go to his hotel, take a nap and get cleaned up.

“Go ahead. I got this.” I said.

Lea was excited and very chatty when I got to her room. She had already talked to her mom on the phone, and wanted to go see her mom, of course. She had gotten all dolled up; hair, make up, everything. The sixth floor nurses had dropped everything else to help her. Those nurses had  become part of our family  through the multiple admissions and surgeries Lea had had over the previous couple of years.

Lea looked great. I wheeled her and all of her IV pumps and bags of IV fluids down to the fourth floor and Wanda’s room. Wanda also looked great. The fourth floor nurses, who didn’t know Wanda at all, had also given Lea’s mom every possible assistance to help her get all dolled up. The sixth floor nurses had called the fourth floor nurses and had explained the unique situation to them.

Those sixth floor nurses, they were total rockstars.

Lea and Wanda hugged and kissed and talked and talked. It had been Wanda’s idea to drive to Minneapolis. She felt an intense need to see her baby girl before this upcoming surgery. Her gut told her she needed to be here.

This would be my life for the next few days: Work nights at my hospital. Catch twenty to thirty winks of sleep. Shower. Eat something. Go visit my wife and her parents at the other hospital. Repeat.

I informed my boss of this latest wrinkle in the seemingly neverending saga that was my wife’s healthcare nightmare. Marj was actually supportive, verbally, though not enthusiastically so. I was too tired to give much thought to my boss’ reaction. I was pretty sure my life couldn’t get much worse.

On Day Three of my new routine, Wanda’s heart specialist doctor wanted to talk to Dave about his wife’s prognosis. Dave wanted me to be there when he met with the doctor. It turned out Wanda’s condition was much worse than Dave described.

Wanda’s family suffered from heart disease. In short, my wife comes from a long line of people that died young from heart attacks. Wanda was in her sixties. She had serious coronary artery disease, and already had one coronary bypass surgery about a decade earlier. She saw a team of heart specialists on a regular basis in Houston. Dave wanted to stabilize his wife enough to take her back to Houston for treatment.

“Yeah, you could do that,” Wanda’s Minnesota doctor said. “But she probably won’t survive the trip.” The results of Wanda’s angiogram showed an eighty to ninety percent blockage in three of her major coronary arteries. “She needs another bypass, immediately.”

Fairview Medical Center might not be the Texas Heart Institute, but it wasn’t the worst place to go to be treated for heart disease either. The hospital had an eighty percent success rate with their coronary bypass surgeries. Dave asked me what I thought.

“This is a decision for you and Wanda to make. You could call her team in Houston, and see what they think, if you have any major objections. And this isn’t my specialty area…  I haven’t worked in Cardiac Care for… six years. But if this were me, and this was my best option to save my wife, I’d have the surgery here. This is a good hospital. They’ve kept your daughter alive three times already when she could’ve died.”

And they’d be getting a chance at Number Four very soon.

“I’ve got to talk to Wanda…” Dave said.

It was a no-brainer for Wanda. She consented to the surgery. It was scheduled for Friday.

When Friday came, I slept almost all day, which was unusual for me, even when I worked Nights. I called Lea around 5:00 PM. Wanda had been the last case of the day. She went to the OR around 3:00 PM. There hadn’t been any recent updates, but everything had been going smoothly. The fourth and sixth floor nurses had talked to the OR staff, and they would keep everyone in the loop.

Sleep deprived and feeling foggy, I ate some leftovers and went back to bed. I woke up around 11:00 PM and went to work.

At around midnight, I got a phone call.

“Hi Mark. This is Dave. Say, the surgery went well, but then something happened.”

I felt my heart stop beating.

“The doctors haven’t been able to get Wanda’s heart to start beating on its own again. They’ve had her on life support since the end of the surgery…”

“How long has that been?”

“Oh, I think since about six o’clock.”

“Okay,” I tried to get my brain working. “Now what? Do they have any idea what they’re going to do?”

“Well, yeah.” he stammered. “They want to take her off life support. They’ve done everything they can, but Wanda’s heart just isn’t strong enough…  I think I’ve lost my co-pilot.”

I hung up the phone. I couldn’t believe what I’d just heard. I told my co-workers. And I called my horrible boss, Marj, to let her know I was leaving work and that she needed to come in and take my place.

“I’ll be there as soon as I can.” she said. Marj walked on the unit about an hour later. She didn’t look pleased. I could care less what she thought or felt, but I briefly thanked her for coming in to relieve me, then drove like a bat out of hell to Fairview Medical Center.

I met Dave in the main lobby one more time. Wanda had been taken off of life support right after we had talked on the phone.

“Wanda’s gone…” he said. He was holding back his tears.

“I’m so sorry for your loss.”

We hugged each other for a long time. Dave was saying something, I can’t remember what he said anymore. I wasn’t really listening anyway. I was thinking about my wife.

“Does Lea know?”

“No. No. I was waiting for you. I can’t tell her her mother is dead.”

I have no clear recollection of most of what followed. I think Dave went to call Lea’s ex-husband, so he could tell their daughters about their grandmother. I went to the sixth floor. The nurses came running up to me when I got off the elevator. All of them were crying. I hugged them all, they tearfully expressed their condolences.

“What does Lea know? Did you tell her?” I asked the sobbing nurses.

“No. You have to tell her.” one of the nurses said, drying her tears with a Kleenex. Her name was Mary, and of all the incredible rockstar nurses that took care of us, Pretty Mary was our favorite. We called her Pretty Mary because there was more than one Nurse Mary on the sixth floor, and she was the prettiest.

God, give me strength, I thought. I was sure I’d rather die than be the messenger bearing this news. I talked to Lea’s nurses for a moment, telling them how I heard the news and what my horrible boss had done. They knew all about my toxic relationship with Marj.

“Okay…” I said more to myself than anyone else, and headed down the hallway to Lea’s room.

“Oh my God! What time is it? Why are you here? What happened?” Lea said in a rush, the moment she saw me in her room in the dead of night.

“I don’t know any other way to tell you this. Your mom’s heart wasn’t strong enough…” I didn’t have to say anything else.

“Oh, no!” Lea cried. And I held her for the longest time as she started grieving the loss of her mother. “I want to go see her!”

The nurses were ready. They flowed into the room, and hugged Lea. Through their tears they checked all of Lea’s IV bags, helped her change into a fresh gown and robe, transferred her into a wheelchair and brushed her hair.

Dave and I were waiting in the hallway when the nurses rolled Lea out of her room. She cried with her dad for a time. He told her how much Wanda had wanted to see her, and how much Wanda loved her. And then he told Lea how much he loved her. Lea later said that was the most surprising thing that happened that night.

Lea’s daughters arrived at the hospital swiftly. Dave led the way to where Wanda’s body lay in state. The OR staff had cleaned her up, and left her body in the OR suite. No one was able to speak, so I said something appropriate for the situation– what a wonderful gal Wanda was, how much we loved her and how much we were all going to miss her…

The staff told us to take as much time as we wanted. We stayed with Wanda for at least half an hour, maybe an hour. There’s only so much crying you can do at one time. I don’t think the girls wanted to leave their grandmother alone in that room. But the transport crew was waiting to take Wanda’s body to the funeral home, and the cleaning crew still waiting to scrub the OR suite down.

I don’t know how long I stayed at the hospital. I took Lea back to her room after her dad took her daughters home. We talked about her mom.

“I didn’t go see her before her surgery.” Lea said. We were laying in her hospital bed, her head was on my chest. “You usually come in, and I thought I’d wait until you came in. But you didn’t, and I didn’t want to inconvenience the nurses. They’re always so busy…  So I didn’t go see my mom, and now I’ll never be able to see her again.”

Sometimes it’s the things you don’t do that you end up regretting the most.

I know I eventually went home and slept. I may have actually had the weekend off because I don’t have any memory of going back to work until after Wanda’s funeral.

I called Marj on Monday morning, and view of the tragic circumstances, I requested the week off. Marj told me I’d have to talk to her boss, Mary Erdman. I called Mary and explained my situation to her. She already knew what was going on with my wife, but she didn’t know about my mother-in-law. In view of the circumstances, I thought requesting a week off was very reasonable.

“Do really you think you need the entire week off?” Marj’s boss asked me.

“No, I don’t think I need a week off. I need a month off, but I’ll settle for a week!” I replied, and slammed the telephone receiver down on the base without waiting to hear Mary’s response.

This, I thought, means war.

But first, I had to bury my mother-in-law.

Horrible Bosses

When I was a manager for BannerHealth, I went to classes on how to be a good manager. Did you know seventy-five per cent of employees that leave a job do so because of poor management?

I’ve left at least three nursing positions because of my manager, including BannerHealth. As it turns out, Banner wasn’t as interested in being a good employer as they claimed to be.

My first horrible boss was Marj. She was my manager during the years Lea was so very ill, and I was working at the Minneapolis VAMC. Lea and I learned an interesting thing during that time period. During a time of crisis, you find out who your friends are. During a time of extended crisis, you find out who your real friends are.

Marj was understanding with our situation at first, and she was even very supportive. Then she became less understanding, then she became a bitch.

There were two In-patient psych units at the MVAMC. 1K &1L. Marj managed 1L. Kevin, the guy that would eventually make a baby with Sue Severson, was the manager of 1K. Marj called me into her office around the time of Lea’s fourth, and worst, major surgery to talk to me about my attendance.

“You’ve been missing a lot of work lately.”

“My wife is in the hospital fighting for her life. I think I’d almost be expected to be missing a lot of work under those circumstances.”

“Well, this has been going on for quite a while…”

“And you think I somehow missed that?” I asked.

“No, that’s not what I’m saying. I’ve had to cover for you, a lot. I’ve had to use float nurses and PRN staff when you’re not here.”

“Yeah, well, you know, that’s your job.” I replied. “Right now, my job is to be with my wife, but if it’s any consolation to you, she may not survive this time, and you won’t have to cover for me anymore.”

That’s when Marj started crying. If there’s anyone in this office that should be crying, it’s me, I thought. But I gave Marj a hug and told her to hang in there, she was doing a good job.

She had her boss, Mary Erdman, talk to me after that. I would end up writing them both up and pissing them off forever in the process. I would eventually transfer to 1K and live long and prosper under Kevin’s management. Mary Erdman was also Kevin’s boss, but he never asked her for help in managing me, so she became a non-factor in my life after that.

There’s a lot more to this story. We’ll be back.

Lea and I moved to Arizona in October of 2007. My first job in Phoenix was working for Maricopa Integrated Healthcare Services, or as it’s commonly called, the County. My boss at the County was Karen Swine, I mean Stein. She was an unpleasant woman that wore clothes about two sizes too small for her, which may have had a lot to do with her unpleasantness.

Karen and I never got along. She thought I was the Know-It-All new guy, so… Hey, we did agree on something after all! Who knew?

Karen didn’t like my methods, not that she would’ve known anything about them if it weren’t for the day shift nurses. The day shift nurses spent what seemed to me to be an inordinate amount of time tattling to Karen about me instead of actually doing their jobs.

I worked the evening shift at the County, and my crew would spend the first two hours of every shift getting the unit settled down and establishing a semblance of peace. The patients on our unit used to give the evening shift crew a standing ovation when we walked in. The day shift nurses hated us.

Karen and I had brief chats in passing, until the day she called me into her office. I had been at the County roughly six months. She asked me to explain why I did whatever it was I had done–something related to de-escalating a patient, I think. I started to explain —

“That’s not what I heard.” she interrupted.

“Yeah, well, that’s why I’m telling you what really happened.”

“That’s not what I heard.” she said once more. You know, she did kind of look like a pig that had learned to stand on its hind legs and wear makeup.

“You’re not interested in what I have to say, are you?”

“Not really,” she kind of oinked. I got up and opened the door of her pen, I mean office. “I’m not done–”

“I am.” I handed in my two week notice, and moved on. Next stop, Banner Del E Webb Medical Center.

I loved my boss at Del Webb. Jane Stevenson, you’re the sweetest boss I ever had. BannerHealth had just acquired the Boswell and Del Webb hospitals in Sun City and Sun City West. FYI: BannerHealth is the second largest employer in Arizona. Walmart is Number One.

I started out as a staff nurse at Del Webb, but Banner wanted a lot of middle management people. Jane asked me if was would be interested in one of the clinical manager positions. I pulled a quarter out of my pocket, flipped it in the air, and said, “Yep.”

All was well at Del Webb until the second year of Banner’s ownership, and then Banner showed its ugly side. In something like unto a Nazi blitzkrieg, Banner started firing all the managers that had been in place before they bought the Boswell and Del Webb hospitals.

My darling boss had lost her husband about a month before this happened. He had a heart attack and died quite suddenly and totally unexpectedly. Jane was probably still in the Denial Stage of the Grief/Loss process, when the Banner Nazis attacked.

What they did to her is a sin in every organized religion, including Atheism. All they had to do was terminate her–bullet to the head, get it over with. They didn’t need to eviscerate her and eat her liver in front of her before she bled out.

I knew I was next after Jane’s departure. My new manager was very cordial, and assured me I was welcome to stay as long as I wanted. Would I like some Kool-Aid?

I goddamn near jumped out of her window, and her office was on the fourth floor.

The rest of my Arizona bosses have been okay, though I probably would’ve left Aurora if I hadn’t retired. That place was getting kind of kooky…

Management. It can make or break a place. And even if their expressed purpose isn’t to make your work life miserable, that’s probably what they’ll end up doing anyway. It’s the people you work with on a day in, day out basis that truly make the most difference in the workplace environment. They will likely be the greatest factor in whether you stay or leave at any job you have.