From A Million Miles

From a Million Miles is a technopop/electronic dance song by the Australian trio Single Gun Theory. I’m not a big fan of the genre, but I do have that song on one of my playlists. If you don’t have anything else to do, you can listen to it on The YouTube®.

It’s kind of a catchy song. And the title more or less sums up how living in a foreign country can sometimes feel when you miss your family and friends. And stuff…

 * * * *

How’s everybody doing? I hope you’ve all been able to stock up on toilet paper, bottled water, and hand sanitizer so you don’t get killed to death by the Coronavirus. We’re safe here in Mexico because we drink Corona® beer. It contains all the antibodies you need to develop immunity to the pandemic that’s wreaking havoc everywhere else on the planet.

Honestly, I have no idea what’s really going on out there in the real world. I don’t watch the news. Social media seems to be the most effective way to spread misinformation. Ever.

I figure most of us will survive this latest crisis, much like we’ve survived everything else that was supposed to destroy the world. Or we won’t. And life will go on.

The bottom line is this: there’s a bunch of rich, white, seventy year old men in America with dementia and intransigent political alliances, and they are going to fix everything.

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What could possibly go wrong?

* * * *

I am seriously embarrassed by the current state of American politics, and if you aren’t, you should be. Even if you’re not an American. I’ve come to the conclusion that the current system of government isn’t just broken, it’s FUBAR. For those of you that are unaware, it’s a military acronym that means: Fucked Up Beyond All Repair.

I’d like to be able to blame Donald Trump and his political sycophants for destroying the country of my birth, but all they did was drive the final stake in its heart.

It’s no secret that I dislike President Trump. He has taken being a hypocrite to a whole ‘nother level. A hypocrite is a person who pretends to have virtues, moral or religious beliefs, or principles that he or she does not actually possess, especially a person whose actions belie their stated beliefs.

The Donald is more of a triplocrit. And here’s how he does it: 1.) He says or does something outrageous. 2.) He denies that he did or said anything. 3.) He smugly admits to doing/saying that which he had previously denied, but says it’s not a big deal. Or it’s not illegal. Or what are you going to do about it. Or something…

I haven’t been following his antics as closely ever since my Twitter account was permanently suspended last year. I still get updates from my friends on Facebook about what The Donald has been up to. Okay, they despise Trump, too. So they never have anything good to say about him. 

Trump, if nothing else, has clearly defined the lines of divisiveness that separate the two major American political parties. He probably used a Sharpie®…

The People With Brains, my name for the people that oppose Trump, are absolutely mystified how the Walmart Intelligensia, my name for the people that worship Trump, can be so taken in by this two-bit charlatan.

There might be an explanation in the Bible: “…they look but do not see, and they listen, but do not hear nor do they understand.” Matthew 13:13.

But one line in the Bible can be used to support almost any argument.

“They will soar high on wings like eagles. They will run and not grow weary. They will walk and not faint.” Isaiah 40:31. I could claim that this bit of scripture prophesied the Philadelphia Eagles beating the New England Patriots in the Super Bowl in 2018.

God, if He had anything to do with Donald Trump being elected, is clearly working in mysterious ways because that’s apparently the only way He knows how to work. And if this is going to be one of His lessons for humanity, there are going to be a whole lots of dunces facing the corner wearing funny hats when this is over.

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As I’ve said before, guys are not typically known for their profound thoughts. Guys are simple creatures. If it ain’t broken, don’t fix it. That’s a guy thought. If it is broken and you can’t fix it, it’s time to get a new goldarn thing. That is also a deeply profound guy thought.

It’ll probably require another American revolution to fix this goddamn goldarn mess of a thing, but that political/socioeconomic battle won’t be fought until long after I’m dead.

I tried to warn the Millennials, but they haven’t heard me yet. It’s time to vote every fucking member of Congress from my generation out of office, and put them out to pasture where they belong.

I’m not going to tell you little bastards that again.

* * * *

One of the best things about living in Mexico is we don’t have to watch or listen to any American political ads if we don’t want to. We did have to endure Canadian political ads last year. Yep. They were annoying, too.

I love living here. The climate is temperate. The people here are genuinely sweet. The food is amazing! The cost of living is doubly amazing!! We live in a beautiful gringo mansion that we wouldn’t be able to afford back the States. I get to hang out with the love of my life and enjoy spending this blessed time of our lives together. And we have kit-tens!!

Some of my Facebook friends have told me they are fascinated by my decision to live in Mexico. Well, if they’re that interested, I hope they start reading my blog. That’s right, Ryan McKenzie, I’m talking to you.

He was my first boss at Aurora Behavioral Health in Glendale, AZ. I accepted the job because of him. He was highly regarded and recommended by my co-workers at St. Luke’s Hospital in Phoenix. I decided to find a new job after my first work wife, Deb Goral, left the Evening shift and started working Days. It wasn’t as much fun without her, so I decided to move on.

Ryan is the Program Director of the SAGE Unit now. That’s the Gero/Psych unit I worked on at Banner Del Webb Medical Center in Surprise, AZ. As one of the doctors I worked with at Del Webb told me when I left there, “It’s a small world in Psychiatry here in Phoenix. We’ll probably run into each other again.”

He was right about that. I worked with him again at Aurora.

* * * *

If you’re one of the seven people that have ever read any of my blogs, you might have noticed that I changed the title of my page. I originally started writing about my career as a psych nurse, and I called it Reflections. As time has progressed, I’ve been less reflective about my nursing career and more reactive to just about anything. I’m all over the spectrum with what I write now.

If I can’t think of anything else to write about, I tend to ramble on about living in Mexico, so I decided to add that to the title to emphasize it a bit more. I don’t want to give anyone the wrong idea about what they’re going to find here.

* * * *

As much as I love living here, life in Mexico isn’t without its challenges. Case in point, the fireplace in our living room.

In my last post, I mentioned we were shopping for a gas insert for the fireplace in the living room. We have three fireplaces here at the Chula Vista Resort and Spa. They all have gas lines installed, but none of them have the requisite inserts that make them functionable.

We found an insert at Baja Grills, and Lea was able to negotiate a sweet deal on it with Kat. It was one of those Just Between Two Supermodels Things…  Lea bought the insert for less than five hundred bucks, which is about half of what you’d usually pay for one down here.

However, before we bought it Lea wanted to know if the gas line to the fireplace actually worked. I suppose I could have just turned one on, you know, to check. But I don’t like playing with gas, so I decided to call our property manager, Jaime Mendoza.

And there was this: I thought Lea was being ridiculous because the gas lines were already in place! And who would be stupid enough to run a gas line to the fireplace and not hook it up to the propane tank???

So, I talked to Jaime, and he talked to Lord Mark. He’s the guy that owns the house we’re renting. They were both pretty sure all the fireplaces worked because Lord Mark’s parents had burned wood fires in all of them. When I asked again about the gas lines, Jaime couldn’t think of any reason why they wouldn’t work.

Based on that information we bought the insert, but when the guy came to install it we discovered that none of the gas lines to any of the fireplaces worked. At some point in time in the past, the original gas line had been replaced with a new and improved gas line. But the new line ran from the propane tank to the water heater for the bathrooms in the North Wing of the house.

And the fucking fireplaces had not been reconnected!!!

The installer from Baja Grills was a Mexican guy named Saul. He took one look at how the new line had been installed, and said, “Fucking Mexico.” And then he said, “It takes a Mexican to fix a Mexican problem.”

l love that because truer words have never been spoken.

Saul gave us an estimate to run a new gas line from the propane tank to the living room fireplace. Fourteen thousand pesos. That’s roughly equivalent to $700 US. It’s not a huge amount of money, but it’s more than Lea or I wanted to spend on a house that we don’t own.

So I talked to Jaime again, and he came over to eyeball the situation for himself. Jaime said he didn’t know about the replacement gas line. And if Lord Mark had known about it, he had forgotten all about it. And Jaime had had the same thought I did. He couldn’t imagine the gas lines not working either.

However, Lord Mark thought it was important that the living room fireplace actually worked like a fireplace, so he agreed to pay for the installation of a new gas line. And it would be much cheaper than the estimate Saul had given us. “I think that guy gave you a gringo-face price.”

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I had never heard that term before, but I don’t doubt that it’s true, too

It took Tacho, our general fix-it guy, two days to hook up the new gas line. Tacho loves working here because I let him use any of my tools that he needs, and I always tip him well for his services.

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And there you have it

One working fireplace! I don’t know if Lord Mark would’ve been willing to run new gas lines to all the fireplaces here. I doubt we’d ever use the other two, and we love it here, so we don’t want to create any undue expenses for stuff we don’t want or need.

We painted the fireplace in the master bedroom to make it pop! Seriously, you wouldn’t have known it was even there before we added the accent color to the chimney. They both turned out great and we’ll probably never have to mess with either of them again.

* * * *

Mexico. The land where things that you think will be easy to do or find end up being Herculean labors of frustration. And things that you think are going to be almost impossible to accomplish end up being easier than tying your shoes.

That’s what happened when we found this house. And when we needed to get a new car. Lea and I are changing our living status in Mexico from temporary to permanent this year, and once we do that we are required by law to drive a Mexican plated car. 

In order to be legally registered and licensed in Mexico, every car has to have been manufactured in Mexico, Canada, or the United States. I think it’s part of the NAFTA treaty, or whatever it’s called now. Our American made Buick Encore was actually assembled in South Korea. We couldn’t get it licensed here even we we wanted to.

Buying a car in Mexico isn’t the same as buying a car in the States. Prices for almost everything in the States are fixed, except cars. You can negotiate the sales price of the vehicle you want, and salesmen will literally kiss your feet if means getting a sale. In Mexico, a lots of prices are flexible, except cars. The dealer has one price, and if you don’t like it, well, that’s too bad for you.

On the bright side, cars are about 40% cheaper in Mexico than they are in the States. Yep, you read that correctly. The car we’re thinking about buying will cost us roughly $18,000 US.

In America, no one pays cash at a dealership. Cars are financed, and you have a monthly car payment for years. In Mexico, financing is something they’re still trying to figure out. If you really want to buy a decent car, you better be able to pay cash for it when you go to the dealership.

And, you should have a reputable mechanic look over any car you want to buy here because not everything is as advertised. Odometer readings are often changed to reflect lower mileage, so if nothing else, there’s always that. Additionally, cars that have damaged by floods in the US are frequently shipped to Mexico to be sold. So there’s that, too.

We hired a local guy named Antonio Regalado to find a new car for us. He owns and runs a business called R &R Car Sales and Rentals to help gringos find good cars, and comes highly recommended by everyone we know that has done business with him. He’s kind of a mercenary car salesman — he doesn’t work for any dealership — but he works with a few of them and they usually pay his fees for hooking up gringos looking for cars with dealerships that have a lots of cars to sell.

Antonio does all the talking to the salesmen, the managers, and anyone else who might be involved in the sale at the dealership. And he kept us updated on everything that was happening.

We met with him Monday for about half an hour at his office, and told him what we were looking for. We gave him a list of the options we wanted and the year, make, and model of the SUV’s we were interested in. Half an hour later, we had a list of six SUV’s to choose from, along with Antonio’s perspective on which was the best buy.

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These are our top two choices

The first is a 2017 Kia Sportage GT. It has 45,000 kilometers. The GT package means it has a bigger engine and comes with a fair amount of bells and whistles. The second is a 2018 Nissan X-Trail. It has 59,000 kilometers and it has almost every bell and whistle available for that model. And it’s red.

Antonio drove us to Guadalajara today to the dealership to take a closer look at both of them. Personally, the only thing I care about in my automobiles is that they have a great sound system, which makes me the least qualified person on the planet when it comes to buying a car. So it’s a good thing I have people around me who know what the hell they’re doing.

This process has transpired a helluvalot faster than any of us thought it would. I thought it would take a couple of weeks at least, not two days! Our financial planner didn’t think it would happen this quickly either, so she has had to scramble to get us the funds we need to buy Lea’s new dream car. 

There’s an unwritten rule for shopping in Mexico: If you find something you like, buy it. It won’t be there the next time. We’ve failed to do that enough times that we don’t question it anymore. Lea loves the X-Trail. And it has a Bose® stereo sound system. Done deal.

And here’s where the really weird part comes in. Before a Mexican dealership can sell you a car, the Mexican government requires that you have to prove you actually live in Mexico. And proof of residency, according to the government, is a utility bill. An electric bill. Telephone, TV, or Internet. All you need is a bill with your name on it, and you could buy a whole fleet of cars if you wanted to.

We don’t own the house we’re living in. None of the utility bills we pay have our names on them. We have a signed copy of the rental contract, but the Mexican government doesn’t recognize it as legal proof of residency. They don’t recognize driver’s licenses either.

Yeah, go figure on that!

Seeing how we live here, but don’t have the required documents of proof, we’re trying to figure out how to make this work. A bank statement will suffice, but first we have to open an account in a Mexican bank, then wait until we receive our first bank statement. This being Mexico, and assuming that will be an easy thing, it could take months for that to happen.

But we do have an Antonio. And as everyone knows, it takes a Mexican to fix a Mexican problem.

Keep the Customer Satisfied

If you follow me on Facebook, you know I’ve been playing a lots of golf. I don’t think I’ve gotten any better, but I haven’t gotten any worse. Golf, as I like to say, is like being in love with someone who doesn’t love you back.

If you’ve dated more than one person in your life, you might have dated someone like unto this. That kind of crazy person who gave you incredible thrills and lots of laughs one day, and then treated you like a homeless person with Ebola the next.

I have yet to meet anyone who plays golf that disagrees with my analogy.

I’ve been getting some positive feedback from the people I’ve been playing with lately, and that’s been a bit of fun.

“You have the most beautiful swing.” 

I heard that about a month ago when I played in my first Go-Go tournament. I finally started listening to my golf coaches, well, some of the most of the time at least. I’ve slowed down my backswing, so I sometimes make better contact with the ball I’m trying to hit. When it all comes together the results are are very gratifying. And, apparently, very pretty and graceful.

I still lack consistency, and I may never achieve that. I’m at a bit of a loss as to how to get more better gooder. I asked my doctor to write a prescription that would improve my golf game.

He wrote me a prescription for Haldol.

I think the only thing that would help me improve would be to play more golf, and I’m not sure I want to make that kind of commitment to something that loves me not in return. Too bad I just can’t download a program from The Matrix. Then I’d be able to golf, and karate the hell out of bad guys at the same time.

“You’re the most relaxed golfer I’ve ever seen.” 

That was from yesterday at the Amigo Tournament. The team we played against was impressed by my equanimity and casual, Zen-like coolness. I attribute that to being a psych nurse for three decades. My affect rarely changes. I look about the same whether I hit a drive twenty feet or sink a twenty foot putt. And I did both of those things yesterday.

However, I’m not sure I want a bunch of people down here knowing that I used to be a nurse because they’ll start showing me body parts and asking me if I’ve ever seen anything like this before. So this is what I told the team we played against yesterday:

“It’s the heroin.”

* * * *

If you know me personally, you know I love four things above all others in this world. My lovely supermodel wife and her darling daughters. My Sleep Number® bed. The heated seats in my Buick Encore. And my stereo system.

Well, maybe you didn’t know all of that. I don’t like getting overly emotional about anything, and bursting into tears talking about my bed…  Well, it’s kind of awkward and embarrassing.

I have an awesome stereo system. I have eight sets of speakers, and two subwoofers. It’s a beast. That might seem like a lot, but I had fifteen sets of speakers when we lived in Minneapolis. That one was a beast on stereo steroids.

When I got drunk and cranked up the tunes back then, my whole block was rocking. I don’t do either of those things anymore. My neighbors here will never know how good they’ve got it.

I’m not sure how many CD’s I own. A couple of hundred at least. Everything from ABBA to ZZ Top. Classical to Classic Rock. Some Country Western. Jazz. Blues. I think I even have one Rap CD.

Given my deep and abiding love of music, I should have been a rock star. I probably would’ve gotten dead years ago if I had become a rock star, so it’s probably not the worst thing that didn’t happen to me.

The biggest reason I didn’t become a rock star is I don’t play any musical instruments. Not even the tambourine. Luckily for me I can play the stereo, and it has all the other instruments in it.

Back in Minneapolis, I must have run a half a mile of speaker wire throughout our cute little bungalow house. But when we moved to Surprise my lovely supermodel wife didn’t to see any wiring. So I went to the nearest Best Buy® and bought a Rocketfish Universal Wireless Rear Speaker Kit.

I didn’t have to run a bunch of wires throughout the house. My wife was happy. I had surround sound for my home theater system. Life was good.

We moved to Mexico seventeen months ago. About two months ago my Rocketfish unit died to death. And that’s when my troubles, if they can be called that, began.

There are Best Buy® stores in Guadalajara, three of them to be exact. However, the Rocketfish unit I want is only available in the US. So I ordered a replacement unit on the Best Buy® website and had it shipped to some friends in Arizona. My golf wife, Phyllis, picked it up when she went there earlier this month, and gave it to me last Saturday.

I hooked it up, and nothing happened. The sender unit was defective, and I was essentially screwed.

I decided to call the Best Customer Support Team. I had a very nice conversation with Cindy in Virginia. However, given the fact that I live in Mexico, there wasn’t much she could do.

So I wondered if someone higher up on the Chain of Command might be able to do something that Cindy couldn’t. You know, like, the CEO. So I Googled him. The CEO of Best Buy® is Hubert Joly. And I found a website with the contact information of every executive officer in the Best Buy® Corporation.

Any guesses what I did next? This is the email I sent to Trish Walker, President of Services:

Dear Trish,                  

I hope you’re having a good day. I thought about writing to Mr. Joly, but I decided he’d probably send my email to you and ask you to look into it. So here goes…                       

A brief back story. About ten years ago, I bought a Rocketfish Universal Wireless Rear Speaker Kit from one of your Best Buy stores in Arizona. About a year ago we moved to Mexico, and about two months ago my Rocketfish unit died.

I really liked the product, so I went to one of the Best Buy stores in Guadalajara, but it seems these units are only available in the US. So I ordered a replacement unit online from a Best Buy store in West McAllen, TX in early February, and had it shipped to a friend in Arizona. Another friend picked it up and brought it to Mexico. I got it today.

Order Number: BBY01-805530149954. The price was $81.96.                             

That’s when I discovered the unit I had ordered was defective. The sender unit wouldn’t send a signal to the receiving unit. Therefore, my rear speakers still don’t work.

I am a huge stereo buff. Words do not suffice to describe my disappointment. In addition, I lived in Minnesota for thirty years, and am an avid Vikings fan. Unless you’re not. Then I can be flexible. I have no shame in trying to resolve this matter without having to fly back to the US.

I called the number listed on your website and talked to Stu in the Geek Squad Support team. He gathered information, then passed me on to Cindy, whom I must have spent at least an hour talking with.                                                                                               

It seems Best Buy has a deadline of fifteen days to return a defective online product, so in my case that time period expired before I ever actually received the product. Cindy suggested I return the item to the store in McAllen. That’s about 1200 miles from here.

I asked Cindy if it was possible to send another Rocketfish speaker kit to one of the Best Buy stores in Guadalajara. And if that had been possible, this email would simply be a lot of praise for your Support Team in general, and Cindy in specific. And I would care less about the piece of junk I just bought, as long as I could get a unit that worked.

Alas, I guess that’s not possible.                                                                                           

Then Cindy gave me the number to the Rocketfish Support Team. She said the product was under warranty, and the manufacturer should honor that.

Alas, I guess that’s not possible either.

I talked to Ed at Rocketfish, who told me it was his birthday. Twice. I wished him a Happy Birthday three times, then he transferred me to the department that was supposed to help me. Her name was Cassandra. She essentially said there was nothing she or anyone else at Rocketfish could or would do, warranty or not, then asked if she could help me with anything else.

I actually had to laugh at that.

And that’s the end of my story. Your mission, should you choose to accept it, is to surprise me by doing something to try to fix this, but not so surprising that I have a heart attack.If  you need additional information you can respond to this email or you can call me on my US number: (623) 234-xxxx.

Thank you for your time and consideration in this matter.

* * * *

Have you ever watched The Good Doctor? It’s about this autistic young man who becomes a surgeon. And he has a very…unique…speech pattern. Both of the people I talked to at Rocketfish sounded like that. I don’t know if that’s how they really talk, or if Rocketfish has voice altering technology in play.

This is the number for Rocketfish Customer Support: 1-800-620-2790. If you’re really bored, you can call them and check for yourself. Tell them I said Hi.

* * * *

I didn’t hear back from Ms. Walker. So I sent an email to Sarah Labbé, Senior Executive Resolution Specialist. With a title like unto that, you know shit is going to get done. What do I know, she never responded to me. But I did receive a response from Mr. Zar Kovalov, Best Buy Corporate, Executive Resolution Team.

* * * *
Hello Mark!
 
I am truly sorry that this has been such a frustrating process! Emphatically, perception is reality! It does matter how you feel!
 
I am sending you my direct contact information ( which is below). This the highest level of escalation. So always feel free to contact me if there are any questions, problems or concerns.
 
In sincerity – You are a Revered, and extremely Valued Customer!

My response:

Dear Zar,
 
Thank you for following up on my email. Clearly, the easiest thing to do would’ve been to ignore it. I’m not sure there will be much you can do to resolve this matter, but I’m glad you’re willing to discuss it. 
 
In addition, I don’t think I’ve ever been viewed as a revered anything before. I kind of like the sound of that. Given the fact that I live in Mexico, I’m not sure what solutions are available. I’m going to offer some possibilities. You can decide if any of them are feasible.
 
From my point of view, the easiest solution is to ship a replacement Rocketfish Universal Wireless Rear Speaker Kit to one of the Best Buy stores in Guadalajara, preferably the one at the Gallerias Mall. It’s about fifty miles from where I live. I don’t even care if I have to pay shipping and handling and pay for the replacement unit. 
 
I just want my sound system to work the way I want it to again. If you are able to do that, my problem is essentially solved, provided the replacement unit works.
 
Option #2: I’ll be traveling to the States in August. With your approval, I could return the defective unit I bought at one of your stores in Minnesota and then pay the difference on a new unit which I would bring back to Mexico. It’s a longer wait for me, but I’m a patient man. End result, my problem is solved and you become revered to me.
 
Those are the two solutions I have. My wife says if you can’t send me a replacement unit, could you at least refund my money. This is how single-minded I am. I hadn’t even thought about that. 
I hope you have a good day, and I look forward to hearing from you at your convenience. 
 
Thank you for your time and consideration in this matter.
 
* * * *
And that’s as far as this has gotten. Stay tuned to this channel for updates, if any, as they occur.